ACAS Training - Getting the best out of your people - the roles and responsibilities of your managers
Source: ACAS
Frontline managers have many different titles, in your business they maybe known as supervisors, team leaders or managers and they may manage 1 or 2 or 30+ employees but the business depends on them in many more ways, as people managers, budget holders, for operational delivery and customer care to name but a few.
This role is constantly changing and increasingly we find traditional HR and Welfare responsibilities are being devolved to managers. Getting the most out of those you employ is the key to success in difficult times. Quite often frontline managers have been promoted from within the company based on their operational expertise and often have had little or no people management training.
Have you equipped your managers to deal with these responsibilities and are you getting the best out of them?
Mistakes made at this level lead to employment tribunal claims. Badly handled conversations and failure to follow company procedures to the letter can lead to expensive settlements. More importantly, on a wider scale, productivity and organisational effectiveness can be adversely affected by how people are managed.
Have you assessed your management training needs and have you put anything in place to meet them?
Acas has many years experience of training and supporting managers within all sizes of organisations. We provide training on all aspects of the frontline managers’ role including;
Acas Northwest can help you identify the challenges and overcome them. Visit the website or contact them on 08457 38 37 36 to discuss any issues you may have with a local advisor.
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